FAQs

For Patients

We are accepting new patients. To learn more or to make an appointment, call us at (501) 321-0555. Directions can be found under the Contact Us section.

Insurances Accepted

We accept most insurance plans, including Medicare, Medicaid, and commercial insurance plans. Please call if you are not sure and we will be glad to assist you. Please bring your insurance card and a picture ID with you to your appointment. Here’s a listing of some of the insurance plans we accept.

  • Aetna/US Healthcare
  • Affiliated Healthcare
  • Arkansas Community Care
  • Arkansas Managed Care Organization
  • Cigna
  • Continental Life Insurance Company of Brentwood, Tennessee
  • Corp Health
  • Employers Choice Health Alliance
  • First Health Group Corp.
  • Foremost
  • Foundation Health
  • Garland Managed Care Organization
  • Health Payers Organization
  • International Paper
  • Med-Care Advantage
  • Municipal Health Benefit Fund
  • NovaSys Health Network
  • Plan Care America
  • Preferred Health Arrangement
  • Southeast Medical Alliance
  • SMC
  • The Pyramid Life Company
  • Tyson Foods
  • United Behavioral Systems
  • United Healthcare
  • USA Health Network
  • Windsor

This list may change without notice. Please contact our office if you have any questions.

What are your payment terms?
Your insurance requires that you pay your co-pays at the time of service. We accept cash, checks, debit or credit cards. If you do not have health insurance, we may offer a prompt pay discount, provided you pay in full at the time of service.

How do I refill my prescription?
When you need a prescription refill, phone your pharmacy for refill requests. If your prescription has run out of pre-authorized refills, they will fax a request to our office. This is the most efficient way to receive your refill medications. Occasionally, your physician may not automatically authorize a refill and will require you to make an appointment to be seen. Please do not wait until you run out of medication. We request that you give us 48 hours notice.

How can I get medical help after hours?
If you have a life-threatening emergency, please dial 911.

How can I get a copy of my medical records?
Requests for copies of your records require your written authorization. All record requests will be processed within 30 days from the request. We forward applicable copies of your records to any physician we may refer you to at no charge to you. If you request additional copies, there may be a charge for these records.

How quickly will you return my call?
We strive to return all telephone calls by the end of the business day. If your call comes in after 4:30 pm, it may not be returned until the following day.

How can I learn about my patient Bill of Rights?
Our Patients Bill of Rights is available from our receptionist.